Refund Policy We provide freight forwarding Service, and do not sell items. Once shipping is done, shipping fee is not refundable unless there were items lost or damaged; if a package was lost, we will give you full refund; if a package was damaged, we will refund you according to the airline's compensation policy. If you have any questions about our refund policy, please, email us at Uni International Inc., ask at the Member Service Desk of any location, or call us at 1.678.549.7127.